You’ll also need to add any work that happens behind the scenes. For example, when the customer puts an item in their online shopping cart, do they get a clear prompt to lead them to check out on your website? Put these actions into the sticky notes in the Onstage Actions line of the template. Map what your company does that the customer sees. The template includes a spot to enter a timeframe for each step if that’s helpful. These could include actions like visiting your website, placing an order, or talking to a customer service rep. Map the customer’s actionsĮnter what the customer does into the sticky notes in the Customer Actions line of the template. Once you have your scenario, it’s time to fill out the service blueprint template: 1. Start by coming up with a specific customer scenario, whether that’s an existing process you want to improve or a new one you’re building. Service blueprint how to#How to create a service blueprint in Lucidspark While service blueprints can be as detailed or simple as you need them to be, many users find them most helpful when trying to understand a complex process that involves a lot of teams-in other words, a scenario when it’s very easy to lose sight of the bigger picture. Service blueprints are useful because they allow you to visualize the entire process. However, a service blueprint goes deeper: It also shows all the background work that goes into the customer’s experience. A service blueprint is similar to a customer journey map in that it follows a customer’s experience with your company as they receive a service.
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